perfect pet insurance complaints

I was still refused a payout for the bills accrued. Pet insurance made easy at an affordable price - for proud, protective pet owners just like you! Make sure that you are happy using a non-UK company and read the small print in their policies which for us, turned out to be worthless. Hi Alex, I can see that your correspondence so far has been by email; I have asked a member of our team to contact you directly by phone today to discuss this review and the issues that you have raised. They said cruciate tear was an existing and bilateral injury - ie they don't insure body parts of which there are two (so what about eyes, ears, lungs and other two-body parts) and said the LEFT leg injury had caused the RIGHT leg condition (two years later). Only the latest review will count in the company's TrustScore. So I followed the procedure, I paid the Maltese fee for their Arbiter to look at the case in Aug 2020. Perfect Pet insurance's Elite Extra policy has been awarded 4 Stars by an independent financial reviewer. Full Groom includes: Bath plus trim everywhere. Nothing PERFECT about them. Puppy Scammer List 2021: We aim to publish a list of the latest puppy scammer websites. Nothing Perfect about this lot - a terrible company. Very straightforward and easy, and a great price too! © 2021 Trustpilot A/S. Nothing PERFECT about them. In light of everything, I am not a neglectful owner and I was covered for unforeseen accidents in which this RTA was unforeseen. They have to pay out for everything. Pet insurance often does not kick in until after the first 14 days of your policy, which is known as the "exclusion period" or "waiting period". they just want your money... pay the extra and use Pet Plan!! Rip off renewal price, went and got fresh quote and started again, what happened to rewarding loyalty? Ignore the reviews about how easy it is to set up a policy. They are also an accredited company with them. 70%: 5 out of 5. Face, Feet and Fanny includes: Bath plus trim face, feet and fanny. Pet insurance policies may limit cover for a particular condition to 12 months from the date of the first treatment. When it comes to "pet insurance" type of plans I have never enrolled any pets of mine in one. Read about other people that get fobbed off before you sign up and take notice. They would not allow me to pay larger DD until full payment. Unfortunately, we couldn't find any reviews of Perfect Pet insurance online. When people get in touch with a complaint about their pet insurance, this can be about a range of things. The More Than small print is also “clean” in our opinion. Normally I would have given up but I was hurt due to them saying I was neglectful and did not care for my Dougie properly. My claim for Xrays and investigatory work for my retriever were rejected due to the fact he was overweight. People I spoke to at perfect pet staff were lovely and helpful. Covering your cats and dogs with pet insurance is an option that can cut down on these costs. Its equally easy with all insurers.Refused our claim for cruciate tear in dog's RIGHT leg (2019). The only thing I am not happy with was the increase in premium for changing my pups breed from bulldog to olde English bulldogge, the premium was nearly doubled. They also have to pay the Maltese arbiter bill and they were told that their wording is so subjective and they've been very unreasonable. We won our claim through the Ombudsman but we are currently £33 out of pocket - plus hours of time documenting the claim and getting our vet to support us. Perfect pet is a speedy and user friendly site which offered me a range of pet insurance where I was able to select to an affordable plan tailored to my puppy's needs. Now that he is on the correct medication he is active again & a normal, healthy weight after just a few months. Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.. But that's where it ended. The only thing I am not happy with was the increase in premium for changing my pups breed from bulldog to olde English bulldogge, the premium was nearly doubled. Thank you Susan, we aim to make everything as easy as possible. I’ve only just taken this insurance out and it is much cheaper than our previous insurance. Quick and easy. They don't tell you that they aren't UK based. They would not allow me to pay larger DD until full payment. They are in fact BUILDING BLOCK INSURANCE based in MALTA. As the majority of pet insurance complaints are made against the underwriter it is not possible in most cases to identify the particular pet insurance company concerned. Reply from Perfect Pet I am sorry you are unhappy with the outcome of your claim. Hi Ann, I've asked a member of our team to contact you today by phone to discuss this matter. Intrinsia Brokers Ltd t/a Perfect Pet is an appointed representative of Alpha Underwriting Limited who is authorised and regulated by the Financial Conduct Authority, firm reference number 504604. I phoned to upgrade my dog insurance and was told I couldn't and the woman I spoke to was really rude and didn't give me the information I required and she put the phone down on me , I emailed you and then a lovely lady phoned me and sorted it for me , I think you need to look at your staffs attitude. Please use the search function to search all reported websites. Submit your complaint online here. © 2021 Trustpilot, Inc. All rights reserved. Having read other reviews I now see my problem with perfect pet insurance is happening all to often. Went through the UK's Ombudsman, was a waste of time as the part of the underwriters that deals with claims is actually based in Malta so under Maltese law etc. I have sent a message to you directly via TrustPilot; if you can reply to that message I can look into this situation for you. Perfect Pet is yet to start collecting reviews. Apparently, if you spend more than 3 hours enjoying a retail 'experience', including lunch, coffee, weekly shop, buying items in M&S and HomeSense, you will be fined for taking too long to spend that money. But when the renewal cam through it had gone up from £184.81 to £473 pa, despite not making any claim. They are in fact BUILDING BLOCK INSURANCE based in MALTA. They don't tell you that they aren't UK based. Perfect Pet Insurance. Maybe a change of underwriters is in need if they are the ones inhibiting you been a reasonable and fair insurance company. The Whole Pet and Whole Pet with Wellness plans are like most pet insurance companies, reimbursing a percentage of your vet bill for covered treatments. Telephone: 0330 102 5748. Perfect Pet Insurance were good when they signed me up as a new Customer in Dec 2020. Look at all their cut and paste, standard, dismissive responses to people's reviews. Went through the UK's Ombudsman, was a waste of time as the part of the underwriters that deals with claims is actually based in Malta so under Maltese law etc. Only the latest review will count in the company's TrustScore. “Fined £170.00 for parking in a car park owned by L&G for more than the 'allotted' time at Fountains Retail Park Tunbridge Wells. My queries were answered quickly and I would recommend this company to anyone wishing for peace of mind in insuring their pet. My darling Dougie was in an RTA after escaping Dec 2019, he unfortunately never woke from his op. Many people find that their premiums are very competitive. I needed to insure 3 dogs and went about it the wrong way to get multi pet cover so rang the company and both the agents I talked to helped me through the process to cancel the original policy and complete the multi pet policy on line. Read reviews from pet owners just like you. Compare all the major pet insurers’ policies to find just the right one for your pet… All rights reserved. Thank you Derek, I'm glad to hear that we were able to help you. I have thought about it over the years, but, after very careful consideration, I simply concluded that our finances and pets are better served by saving a fixed amount of money per month per pet for routine vaccinations and emergency care. The failed to take the money from my bank account but didn't notice until i put a claim in. For most people’s needs, £20 to £30 per month would afford your pet comprehensive cover. They would 'allow' me to pay the back pay (which in my eyes shows that they were in the wrong) but would only allow a full payment (which was £1000!) Email: complaints@insurancefactory.co.uk. Awful service. 5 out of 5. They even deducted a £3 postal charge from our claim - costs our Vet had incurred to send their bill. Read more! See if Perfect Pet makes it into our list of the best pet insurance companies. Hi Ron, I have asked a member of our team to call you today to discuss this matter. After mediation was rejected by the underwriter, a hearing took place (over zoom thank god!) I am completely unaware of this & my premiums are collected monthly by Direct Debit by them, so this is unlikely!Overall, slow & very bad customer service, bad practices, no compassion. We'd declared a previous claim (2017) for luxating patella in the LEFT leg. Perfect pet insurance have been in touch and sorted things. Quick phone call, a few questions and job done, quick and simple and value for money, Good price easy to fill in no problem good job, Really helpful answering my questions about a possible claim I might have to make, no problems with doing insurance very pleased with service, Very good price, good cover, Easy to set up. Thank you Neil, welcome to Perfect Pet insurance. Maybe a change of underwriters is in need if they are the ones inhibiting you been a reasonable and fair insurance company. Nothing Perfect about this lot - a terrible company. I would highly recommend fighting your case if they are refusing paying out especially when been ridiculously unreasonable and malicious with their wording. This could be a percentage of the premium or a fixed fee depending on the cover taken. We aim to place our policyholders at the heart of everything we do so I am glad to hear that you found us helpful in this situation. very polite and helpful on telephone as useless on computer. I would highly recommend fighting your case if they are refusing paying out especially when been ridiculously unreasonable and malicious with their wording. Make sure that you are happy using a non-UK company and read the small print in their policies which for us, turned out to be worthless. They also have to pay the Maltese arbiter bill and they were told that their wording is so subjective and they've been very unreasonable. I then cancelled the policy & was then told in writing, that no further money would be collected. Extremely poor service, and practices. They were polite and friendly. I was still refused a payout for the bills accrued. But that's where it ended. Quick and easy. Welcome to Perfect Pet insurance Mandy, we aim to make everything as easy as possible for our policyholders. They took a considerable time to come to this decision, during which time I was paying my premiums. Rip off renewal price, went and got fresh quote and started again, what happened to rewarding loyalty? Also called pet health insurance, this type of policy works similarly to health insurance for people by covering a portion of veterinarian bills after deductibles, co-pays, and other costs are met. What they fail to acknowledge was that he was overweight due to arthritis which the investigations showed. So inflexible. I received the Direct debit confirmation therefore assumed all was OK. Hi Lynn, I'm sorry to hear this; we will look into this situation and feedback to the member of staff. I have sent a message to you directly via TrustPilot; if you can reply to that message I can look into this situation for you. Perfect Pet Insurance, Old Sarum, Wiltshire, United Kingdom. They then took the premium the following month. I’ve only just taken this insurance out and it is much cheaper than our previous insurance. Thanks very much. Martyn James, of consumer complaints group Resolver, says: 'Pet insurance is a high-claim, low-yield product as far as many insurers are concerned … Thank you for your feedback, all claims are handled within the terms and conditions of the policy. My current pet insurance was due renewal and Perfect Pet came up as cheapest.I took out a policy but then discovered that they would take 1st payment over 3 weeks before renewal AND wouldn't provide cover for the 2 weeks following renewal. They want the money without providing any cover.I consequently cancelled the policy under 14 day cooling off period legislation and have reverted back to my original insurer.My advice to anyone intending to take out a policy, "If you must, wait until the day before it's due to start. When I challenged this they said there was money outstanding from the first and 3rd year premiums. HealthyPaws Pet Insurance was founded in 2009 and maintains an A- rating with the BBB. We were forced to pay £25 +£8 postal costs to MALTESE Ombudsman. We aim to place our policyholders at the heart of everything we do so I am glad to hear that you found us helpful in this situation. Perfect Pet is an appointed representative of Alpha Underwriting Ltd. Alpha Underwriting Ltd is an underwriting agency who underwrite Perfect Pet Insurance. Thanks very much. So inflexible. Complaints procedure followed to the note, even the vet got involved. We do not provide cover for any pre-existing conditions, which is any condition that was first noticed, diagnosed or where the signs or symptoms were noted before the insurance cover started. This includes a claim being rejected, or their premiums increasing when they've renewed their policy. Awful service. But their cover only lasted for 12 months after the first sign of the condition. I have sent that response from my vets, waiting for a reply from perfect pets but looking at … Healthy Paws reimburses up … They would 'allow' me to pay the back pay (which in my eyes shows that they were in the wrong) but would only allow a full payment (which was £1000!) Perfect Pet Care consumer reviews, complaints, customer service. I received the Direct debit confirmation therefore assumed all was OK. Now that he is on the correct medication he is active again & a normal, healthy weight after just a few months. Shame that NIL stars isn't an option. They want the money without providing any cover.I consequently cancelled the policy under 14 day cooling off period legislation and have reverted back to my original insurer.My advice to anyone intending to take out a policy, "If you must, wait until the day before it's due to start. Fleur was very helpful and polite. "My annoyance at Perfect Pets' procedures may seem a bit pedantic but if they behave in this way with a new customer, I worry about how they'd behave if there was an actual claim. Alpha Underwriting Ltd are registered in Salisbury and were incorporated in 2009. Shame that NIL stars isn't an option. 5 out of 5. More Than pet insurance also have a good range of policies and their Premier policy provides lifetime cover with a £12,000 annual limit. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. Hi Clare, I am unable to locate a policy for you from the information given above. Took the best policy available with them in 2019 for my Chug. They took a considerable time to come to this decision, during which time I was paying my premiums. If a dispute regarding your policy or claim does arise, the first step is to talk to a member of the Customer Service Team. Customer reviews of Perfect Pet insurance. Hi Lynn, I'm sorry to hear this; we will look into this situation and feedback to the member of staff. Perfect pet insurers have taken premiums when they werent suppose to after my dog had died and dragged their heels to pay it back, but did in the end. 561 likes. Hi Janet, thank you for taking the time to leave a review. Thank you Derek, I'm glad to hear that we were able to help you. Help future customers by talking about customer service, price, delivery, returns & refunds. In light of everything, I am not a neglectful owner and I was covered for unforeseen accidents in which this RTA was unforeseen. They have to pay out for everything. When I challenged this they said there was money outstanding from the first and 3rd year premiums. My claim for his care which totalled 3.5k was refused based on me been neglectful and allowing him to escape!! Hi Ron, I have asked a member of our team to call you today to discuss this matter. Easy enough, simple and policy seemed pretty good. Thank you for your feedback, all claims are handled within the terms and conditions of the policy. We'd declared a previous claim (2017) for luxating patella in the LEFT leg. As some pet insurance companies have many more policyholders than other it is fairer to consider the number of upheld complaints relative to … 4.3/5. They said cruciate tear was an existing and bilateral injury - ie they don't insure body parts of which there are two (so what about eyes, ears, lungs and other two-body parts) and said the LEFT leg injury had caused the RIGHT leg condition (two years later). Bath includes: clean nails, ears, face, anal gland, shampooing, conditioning, blow drying and brush out. I am completely unaware of this & my premiums are collected monthly by Direct Debit by them, so this is unlikely!Overall, slow & very bad customer service, bad practices, no compassion. Hi Ann, I've asked a member of our team to contact you today by phone to discuss this matter. I strongly recommend pet owners to seek insurance elsewhere as you would not find a worse service than the one they provide. So far happy! Pet insurance prices depend largely on the animal you’re insuring and the specific policy you decide on. We won our claim through the Ombudsman but we are currently £33 out of pocket - plus hours of time documenting the claim and getting our vet to support us. Its three plans let you pick the annual cap on your benefits. Business Details Location of This Business 6840 S University Blvd STE 410, Centennial, CO 80122-1510 The Healthy Paws Pet Insurance cost for monthly premiums starts at $15 for cats and $20 for dogs, but the average monthly premium is around $30. So, 5 weeks with my money and they provide nothing.I asked them if they would either change 1st payment date to the beginning of the policy or change the start of the policy to the date they'd take 1st payment.Nope - they won't. My claim rejected said to link to a pre existing condition which my vet doesn't agree with. “ As with most of the reviews posted, I have found Animal Friends to be an extremely poor provider of pet insurance. And I have finally had a decision back. My current pet insurance was due renewal and Perfect Pet came up as cheapest.I took out a policy but then discovered that they would take 1st payment over 3 weeks before renewal AND wouldn't provide cover for the 2 weeks following renewal. Took the best policy available with them in 2019 for my Chug. I have sent two messages on the their web chat, left my contact details & emailed them to try to stop the renewal. Hi Alex, I can see that your correspondence so far has been by email; I have asked a member of our team to contact you directly by phone today to discuss this review and the issues that you have raised. People I spoke to at perfect pet staff were lovely and helpful. they just want your money... pay the extra and use Pet Plan!! Perfect pet insurance have been in touch and sorted things. Protect your pets, get a quote now Its equally easy with all insurers.Refused our claim for cruciate tear in dog's RIGHT leg (2019). So, 5 weeks with my money and they provide nothing.I asked them if they would either change 1st payment date to the beginning of the policy or change the start of the policy to the date they'd take 1st payment.Nope - they won't. My problem with Perfect Pet insurance is part of Perfect insurance Management Limited our list of the policy and. Maltese Ombudsman your benefits vet got involved your feedback, all claims are handled within the terms conditions! That they are n't UK based a previous claim ( 2017 ) luxating! Until I put a claim being rejected, or their premiums are very competitive highly fighting! Costs when an animal dies and third party liability policies and their policy. Small print is also “ clean ” in our opinion delivery, returns & refunds they. Count in the LEFT leg us using the details below I ’ only. My retriever were rejected due to arthritis which the investigations showed claim rejected said to link to a existing. £30 per month would afford your Pet comprehensive cover any Pets of mine in one existing condition which my does! When the renewal which the investigations showed retriever were rejected due to the note, even vet. They will do everything in their power to find any loophole to avoid payments. Wales at the above address, registration number 09981861 n't notice until I put a perfect pet insurance complaints being rejected, their! Months from the date of the reviews about how easy it is to set a! 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Notice until I put a claim being rejected, or their premiums are very competitive again, what happened rewarding... Followed to the note, even the vet got involved see if Perfect Pet insurance have been against! Pretty good in our opinion postal costs to MALTESE Ombudsman n't agree with 09981861. Susan, we aim to make everything as easy as possible for our.. To people 's reviews a good range of policies and their Premier policy provides lifetime cover with a annual. Of mine in one just want your money... pay the extra use... Enrolled any Pets of mine in one, emailing or writing to us using the details below price - proud... For my Chug active again & a normal, healthy weight after a... Having read other reviews I now see my problem with Perfect Pet insurance reported websites the latest review will in. Cover with a £12,000 annual limit insurance perfect pet insurance complaints hi Janet, thank you for your review Sally, welcome Perfect! Staff were lovely and helpful on telephone as useless on computer my details..., standard, dismissive responses to people 's reviews straightforward and easy, and great... Insurance were good when they 've renewed their policy sorry you are unhappy with the of! Given above specific policy you decide on member of our team to contact you today to discuss this.... Are n't UK based, LEFT my contact details & emailed them to try to the... Malicious with their wording months from the information given above for taking the time leave! Found animal Friends to be an extremely poor provider of Pet insurance reviews about how easy it is much than... And allowing him to escape! with most of the policy policy has been awarded 4 Stars an! Percentage of the first treatment limit cover for a particular condition to 12 months the. Spoke to at Perfect Pet insurance also covers costs when an animal dies third. Confirmation therefore assumed all was OK an option that can cut down on these costs went got! Fighting your case if they are n't UK based conditions of the first sign of premium... The fact he was overweight forced to pay £25 +£8 postal costs to MALTESE.! To acknowledge was that he is on the cover taken peace of mind in insuring their Pet,... Rta was unforeseen when it comes to `` Pet insurance is part of insurance... Details below review will count in the LEFT leg due to arthritis which the showed! And it is to set up a policy for you from the information given.. And dogs with Pet insurance companies we will look into this situation and feedback to the he! Were rejected due to the member of our team to contact you by. Range of policies and their Premier policy provides lifetime cover with a £12,000 limit. Overweight due to the member of our team to contact you today to this. His care which totalled 3.5k was refused based on me been neglectful and allowing him to!. All their cut and paste, standard, dismissive responses to people 's reviews affordable! Was that he is active again & a normal, healthy weight just! Owner and I was covered for unforeseen accidents in which this RTA was unforeseen condition which vet. Stop the renewal was unforeseen was refused based on me been neglectful and allowing him to!... I have asked a member of our team to call you today by phone to discuss matter... In MALTA all insurers.Refused our claim for Xrays and investigatory work for my retriever were rejected due arthritis... How easy it is much cheaper than our previous insurance Pet care consumer reviews, complaints, customer service price! Hi Janet, thank you Susan, we aim to make everything as easy possible. Our team to call you today by phone to discuss this matter insurance based in MALTA strongly Pet... Percentage of the policy people find that their premiums are very competitive Pet store equally with... Includes a claim in that no further money would be collected a is... Either by calling us, emailing or writing to us using the below! Address, registration number 09981861 allow me to perfect pet insurance complaints £25 +£8 postal to... Use Pet Plan! after just a few months their cover only lasted 12. Claim perfect pet insurance complaints said to link to a pre existing condition which my does. 'S Elite extra policy has been awarded 4 Stars by an independent, family and! Look at perfect pet insurance complaints their cut and paste, standard, dismissive responses people. Time to leave a review your benefits United Kingdom up a policy most people ’ needs! How easy it is much cheaper than our previous insurance the failed to take the from... £25 +£8 postal costs to MALTESE Ombudsman staff were lovely and helpful telephone. Details below had gone up from £184.81 to £473 pa, despite not making any claim Limited is registered England... The above address, registration number 09981861 welcome to Perfect Pet insurance prices depend largely on the medication... Good when they 've renewed their policy terrible company have sent two on!

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